Service Terms
These service terms establish the operating framework for engagements delivered by Cannon Automation Works, an operating unit of Cannon Enterprises LLC.
Scope and acceptance
Services are provided only within a written scope, order, statement of work, or other accepted engagement document. Pricing, deliverables, timing, assumptions, dependencies, acceptance criteria, and any client-specific obligations are confirmed in writing before work begins.
Client responsibilities
Clients are responsible for providing lawful access to the systems, data, accounts, and materials required for the agreed work. Clients are also responsible for identifying applicable internal policies and contractual, regulatory, privacy, cybersecurity, records-management, export-control, or industry-specific requirements that affect the engagement.
AI and automation
Services may use AI systems, agents, workflow automation, APIs, and other digital tools. Human review and escalation are retained where appropriate for material legal, financial, security, reputational, regulated, or other high-impact decisions.
Intellectual property
Client-specific deliverables and ownership terms are defined in the applicable agreement. Cannon Enterprises retains ownership of its pre-existing materials, methods, reusable frameworks, generalized automation components, templates, know-how, and other intellectual property unless expressly transferred in writing.
Confidentiality and data handling
Confidential or restricted information is handled according to the applicable agreement and authorized workflow. Clients should not provide classified, export-controlled, privileged, health, financial-account, authentication, or similarly sensitive information unless the engagement expressly establishes the systems, safeguards, permissions, and handling requirements for that information.
Limitations and change control
Automations are designed and tested for an agreed operating context. Material changes to client systems, permissions, APIs, policies, data sources, third-party services, or business requirements may require revalidation, repricing, additional work, or an updated scope.
Governed automation. Accountable execution.
Questions about these terms may be directed to automation@cannonco.net.