Through my years working in Knowledge Management in both the military and civilian realms, one of the items that always comes up is the importance of governance for the program. Establishment of clear expectations for how Knowledge Management program will work in the organization provides that much needed guidance for the Knowledge workers in the company.
There are three simple things to consider when developing these expectations:
Ensure your Knowledge Management policy follows the mission and vision of the organization. Having your governance nested with the mission and vision links your program to the larger strategic goals of the company and gains that crucial buy-in from the Corporate Levels of the company.
Include a statement from the leadership expressing the importance of the program. This can be a simple one page forward or memorandum from the person who is either the company president or the person who acts in the Chief of Staff role for the organization. This statement gives validity to your program and shows the middle management they need to take this policy seriously.
Understand who is your audience: If your company is at one location with only local individuals then KM governance and a KM policy are relatively easy to develop. However, if the organization involves multiple locations and especially different cultures, these have to be kept in consideration.
These considerations, no matter if the organization is only 50 people from the local neighborhood or 50,000 people from 64 nations gives the focus on your program and the importance it is not only to yourself but how it affects the entire mission of the company.
Contact us for help in defining your own KM policy. Or click here for the February edition of the Knoco Ltd Newsletter